Privacy
The Borders Menopause Clinic takes privacy very seriously. We use your personal data to provide services in alignment with your preferences, to process your requests, to contact you regarding services or to carry out relevant administrative services.
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If you would like more information about the processing of your personal data by us, you can request a full version of our Privacy Policy. All information is held electronically on a secure platform in accordance with GDPR and data protection regulations. Personal information is used only for healthcare purposes and is deleted once a person has not attended the clinic for 8 years. Information is shared with your GP if a prescription is written, or at other times with your consent. We will not share your data with third parties. Under data protection law, you have the right of access to the information we hold, as well as the right to rectification or erasure, restriction of/objection to processing, and data portability. If you wish to exercise any of these rights, we have one month to respond to you. If you are unhappy with how we have used your data, you can complain to the Information Commissioner's Office at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
This website is built and hosted on Weebly which integrates some cookies to improve functionality, performance and analytics. You can accept or decline these. More information about cookies can be found here.
If you would like more information about the processing of your personal data by us, you can request a full version of our Privacy Policy. All information is held electronically on a secure platform in accordance with GDPR and data protection regulations. Personal information is used only for healthcare purposes and is deleted once a person has not attended the clinic for 8 years. Information is shared with your GP if a prescription is written, or at other times with your consent. We will not share your data with third parties. Under data protection law, you have the right of access to the information we hold, as well as the right to rectification or erasure, restriction of/objection to processing, and data portability. If you wish to exercise any of these rights, we have one month to respond to you. If you are unhappy with how we have used your data, you can complain to the Information Commissioner's Office at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Complaints, Concerns and Feedback
Feedback is always welcome and can be made verbally, or by emailing The Borders Menopause Clinic at thebordersmenopauseclinic@gmail.com, or by leaving a review on social media.
The Borders Menopause Clinic has a Concerns and Complaints Policy, which is available on request. If you have a concern or a complaint, this may be made verbally, by email, or in writing to The Borders Menopause Clinic, or to Healthcare Improvement Scotland. Complaints to Healthcare Improvement Scotland can be made in person, in writing, by telephone or email:
Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
0131 623 4342 (10am-2pm Monday to Friday)
his.ihcregulation@nhs.scot
Complaints can be made in confidence or anonymously, otherwise, contact details of the person making the complaint should be included.
Healthcare Improvement Scotland can investigate complaints that relate to:
The Borders Menopause Clinic has a Concerns and Complaints Policy, which is available on request. If you have a concern or a complaint, this may be made verbally, by email, or in writing to The Borders Menopause Clinic, or to Healthcare Improvement Scotland. Complaints to Healthcare Improvement Scotland can be made in person, in writing, by telephone or email:
Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
0131 623 4342 (10am-2pm Monday to Friday)
his.ihcregulation@nhs.scot
Complaints can be made in confidence or anonymously, otherwise, contact details of the person making the complaint should be included.
Healthcare Improvement Scotland can investigate complaints that relate to:
- The quality of care and/or treatment experienced
- Care environment or equipment issues
- Poor treatment by a member of staff
- Operational and procedural issues
- Service/provider’s failure to follow the appropriate process, and
- Lack of information provision by the service/provider.
- Events that occurred more than 6 months prior to the complaint being made (unless the person making the complaint could not reasonably have known of the basis for the complaint beforehand)
- Refunds for treatment/care received
- Fees charged for treatment/care
- Clinical decisions (ie informed decisions made by a healthcare professional) about treatment/care received
- A request for a second opinion relating to treatment/care
- Ethical standards of an individual registered healthcare professional
- Issues about the functions of one service/provider, raised by another
- Matters related to contracts of employment
- Issues that fall under the responsibility of another regulator, professional body or public agency
- Issues that are currently/have already been investigated and responded to by Healthcare Improvement Scotland
- Issues that are currently being investigated by a third party adjudication service (such as the Independent Healthcare Sector Complaints Adjudication Service)
- Issues that are currently subject to legal proceedings, and
- Issues that have already been investigated and upheld by the service/provider